Sales/Customer Service Specialist - Deliver Exceptional Service and Drive Sales Growth
Employer
TAXA Inc
Salary
$40k-$60k (estimated pay)
Location
Houston, TX
Employment Type
Full-time
Сategory
Sales Representatives
Description
Join TAXA Inc as a Sales/Customer Service Specialist. Be the first point of contact for customers seeking assistance with service issues.
Qualifications
- High School Diploma or GED
- Basic computer skills
- Good phone etiquette
- Ability to problem solve
- 2 years Customer Service and/or RV repair and troubleshooting experience
Responsibilities
- Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers with regard to warranty/technical issues
- Support sales and production teams to provide the best customer service experience
- Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty
- Coordinate with technical group with timeframe regarding repairs and issues being experienced by dealers and customers
- Coordinate with parts department to help expedite items to dealers and customers with elevated warranty status
- Constant contact with vendors
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